At the same time, you get a call from another network administrator informing you that there is a problem connecting to the main server. How will you prioritize these two incidents?

Last Updated on August 13, 2021 by Admin 2

Assume that you are working as a network administrator in the head office of a bank. One day a bank employee informed you that she is unable to log in to her system. At the same time, you get a call from another network administrator informing you that there is a problem connecting to the main server. How will you prioritize these two incidents?

  • Based on a first come first served basis
  • Based on the type of response needed for the incident
  • Based on a potential technical effect of the incident
  • Based on approval from management
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