Charline is working as an L2 SOC Analyst. One day, an L1 SOC Analyst escalated an incident to her for further investigation and confirmation. Charline, after a thorough investigation, confirmed the incident and assigned it with an initial priority. What would be her next action according to the SOC workflow?

Last Updated on August 1, 2021 by Admin 1

Charline is working as an L2 SOC Analyst. One day, an L1 SOC Analyst escalated an incident to her for further investigation and confirmation. Charline, after a thorough investigation, confirmed the incident and assigned it with an initial priority.

What would be her next action according to the SOC workflow?

  • She should immediately escalate this issue to the management
  • She should immediately contact the network administrator to solve the problem
  • She should communicate this incident to the media immediately
  • She should formally raise a ticket and forward it to the IRT
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