She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing?

Last Updated on August 4, 2021 by Admin 2

Ann, a user, has purchased a new Android phone and is attempting to access a public hotspot. When she opens a browser, she gets a message indicating the page cannot be displayed. She notices there is a “?” in the radio icon in the toolbar. She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance.

Which of the following is the MOST likely issue Ann is experiencing?

  • There is unauthenticated wireless connectivity
  • She has exceeded the data allowance
  • The phone is only 3G capable
  • It is an unrooted phone
  • The SIM card was not activated
  • A data plan was not purchased
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